What a typical points-only platform offers
Most give you a digital card (in Wallet or in an app), earn and redeem points, send messages to customers and, in some cases, include a short star-rating survey. It gives customers a reason to come back. What it usually doesn't do is tell you when and why someone stopped coming back.
What SnapRate offers
SnapRate is from Guatemala and delivers the card in Apple Wallet and Google Wallet, with no app. It brings together two things usually bought separately: the loyalty program (points, tiers, rewards, card messages, segments and automated flows) and customer experience measurement (QR or phone surveys, WhatsApp alerts when someone rates you poorly, a dashboard by location with NPS and CSAT, and automatic email reports).
Side-by-side comparison
| Points-only platform | SnapRate | |
|---|---|---|
| Digital card | In Wallet or its own app | Apple Wallet and Google Wallet, no app |
| Rewards program | Points and rewards | Points, tiers, a rewards catalog, tier discounts and automatic bonus points |
| Card messages | Usually yes | Yes: scheduled, by segment, and proximity on iPhone |
| Surveys | Short or none | Custom surveys: 0-10 recommendation, stars, multiple choice and text, several per business |
| WhatsApp alert when someone rates you poorly | Uncommon | Yes, instantly, to the manager you choose |
| QR per table or location with separate results | Uncommon | Yes |
| Phone surveys with agents | Uncommon | Yes, with a call queue for your team |
| Satisfaction dashboard and reports by location | Uncommon | Yes: daily NPS and CSAT, month-over-month comparison and automatic PDF reports by email |
| Point-of-sale connection | Depends on the plan | Custom integration to earn and redeem points automatically |
| Points fraud control | Uncommon | Optional receipt photo with automatic total check |
Why choose SnapRate
- You want to know the same day when a customer had a bad experience, through a WhatsApp alert, not just reward the ones who already come back.
- You have several locations or service centers and need to compare satisfaction by location, with reports delivered automatically to each manager.
- You want points added automatically from your point of sale.
- You run phone surveys (for example, after-sales at a car dealership) as well as QR surveys.
- You're concerned about points fraud and want a receipt photo with every earn.
What to ask any provider
Before choosing, ask each provider the questions in the digital loyalty card guide: whether the card goes into Wallet or a separate app, whether you can export your data, how points are recorded at the register, how many locations and users are included and how long setup takes.
How to decide
Ask yourself what's costing you the most customers today. If the problem is that people have no reason to come back, a points program helps. If you're also losing customers to bad experiences you hear about too late, you need to measure and act, and that's where SnapRate is different.
Up and running in 3 days. See the loyalty program and customer experience measurement.
Want to see it working in your business?
Message us on WhatsApp or book a demo. We review your case and you leave with an action plan.
15 minutes · No commitment · You leave with an action plan, whether you use SnapRate or not
Frequently asked questions
Yes. Message us with the format you can export your members in and we'll review with you how to bring them over to SnapRate with their points.