Terms & Conditions

These terms govern the use of this site and the SnapRate platform. By using them you accept these terms. Each client business's commercial terms (price, modules and periods) are also governed by its agreement with SnapRate.

The service

SnapRate provides satisfaction surveys, alerts, reports, loyalty programs with digital cards and related tools. We may improve or change features over time.

Accounts

Each user is responsible for keeping their access confidential and for activity under their account. Tell us right away if you suspect unauthorized use.

Acceptable use

• Do not use the platform for illegal activity, spam or impersonation.
• Do not try to access other businesses' data or interfere with the service.
• The client business is responsible for having consent from the people whose data it collects.

Ownership and use of information

All information collected through the platform (responses, contacts, members, points, reports and statistics) is owned by SnapRate.

While its subscription is active and paid up, the client business holds a license to use the information in its account: it can view it, export it and use it for its own operations.

If the subscription ends or is suspended for non-payment, the license ends at that moment: the business loses access to the platform and must stop using any information it exported.

Information is processed under our Privacy policy.

Availability and liability

We work to keep the service continuously available but do not guarantee it will be free of interruptions or errors. To the extent permitted by law, SnapRate is not liable for indirect damages arising from use of the service.

Contact

For any questions, write to [email protected].