Make the next booking direct with you.
Measure every guest's experience in real time and turn them into customers who come back.
How was your experience?
Built for hotels and stays.
Every guest responds before checking out — not weeks later in a review.
A survey at check-out
A QR in the room or at the front desk — the guest responds before leaving.
Results by area
Front desk, rooms, restaurant: every response is tagged so you know which area to improve.
Direct bookings, no middleman
A loyalty program that rewards booking direct — not through the OTA.
Hospitality measured by property.
A frequent-guest card, staff alerts, and results by property.
Frequent-guest card
No apps, no physical cards — the guest keeps their loyalty card on their phone.
Staff alert before check-out
If a guest reports a problem, the front desk finds out via WhatsApp before they leave.
Measure by property
If you manage multiple properties, compare results across each one.
Guides for your business
See all guidesCustomer satisfaction survey: how to build one, with example questions
How to build a customer satisfaction survey people actually answer: how many questions, which ones, and examples for restaurants, auto shops and stores.
GuideNPS (Net Promoter Score): what it is and how to calculate it
What NPS (Net Promoter Score) is, the formula with an example, a free calculator to get yours and how to read the result.
GuideHow to keep customers coming back: 9 strategies with examples
What customer loyalty means, 9 retention strategies with examples for local businesses, and the metrics that show whether customers are coming back.
15 minutes · No commitment · You leave with an action plan, whether you use SnapRate or not