Post-sale follow-up that actually happens.
Agent-assisted phone surveys to follow up after every sale or service visit.
SnapRate
SnapRate Loyalty
Built for how a dealership works.
The same follow-up you already do by phone, just organized and measurable.
Built for your fields
Upload your customer list with the data you already track: make, dealership, salesperson, advisor, VIN, plate, segment.
Your agents, organized
Each agent logs in with a PIN, sees only their assigned leads, and filters by make, country, or survey.
Loyalty program included
The same follow-up connects to the loyalty program — no separate systems.
The full phone follow-up flow.
From the CSV upload to the answered survey, step by step.
Upload your list
Upload the CSV with the fields you already manage — no need to adapt your process to the system.
The agent calls and logs it
Answered, voicemail, wrong number, disconnected — every outcome gets logged.
Filter out the numbers that don't work
A number flagged as a PBX line gets excluded automatically from future uploads.
Survey ready to answer
If the customer picks up, the survey launches with their data already filled in.
Pending cases never fall through
If something was left unresolved, the case stays open until the agent confirms it was handled.
Per-agent stats
See how many leads each agent has, how many they reached, and how it went.
Build loyalty between service visits.
The same loyalty program, applied to how a customer buys at the shop.
Loyalty between visits
The customer comes back for the points and tiers, not just the warranty.
Tier discounts at the shop
The system applies the customer's tier discount when billing a service or reward.
Fully audited
Every point earned or redeemed is logged, no ambiguity at month-end close.
Guides for your business
See all guidesCustomer satisfaction survey: how to build one, with example questions
How to build a customer satisfaction survey people actually answer: how many questions, which ones, and examples for restaurants, auto shops and stores.
GuideNPS (Net Promoter Score): what it is and how to calculate it
What NPS (Net Promoter Score) is, the formula with an example, a free calculator to get yours and how to read the result.
GuideHow to keep customers coming back: 9 strategies with examples
What customer loyalty means, 9 retention strategies with examples for local businesses, and the metrics that show whether customers are coming back.
15 minutes · No commitment · You leave with an action plan, whether you use SnapRate or not