Resources for your retention program.
Guides, comparisons, and the glossary you need to talk about loyalty and CX measurement with your team.
Guides
Free customer satisfaction survey template
Download a free, print-ready customer satisfaction survey template: restaurant, coffee shop, auto shop, salon and store versions.
5 minRead guideHow to increase customer visit frequency
Seven ways to get customers to come back more often: a first reward within reach, tiers, visit bonuses, slow-day offers and card notifications.
6 minRead guideHow to reduce churn: customers who leave without a word
Most customers who leave don't complain: they just stop coming. How to catch silent churn in time and what to do to win them back.
6 minRead guideHow to connect your point of sale to a loyalty program
What integrating your POS or invoicing system with your loyalty program involves, without jargon: what your team decides and what to ask your provider.
6 minRead guideDigital loyalty cards: how they work in Apple Wallet and Google Wallet
What a digital loyalty card is, how it works in Apple Wallet and Google Wallet without an app, and how to create one for your business.
7 minRead guideCoffee shop loyalty program: how to set it up and what to give away
How to build a loyalty program for your coffee shop: stamps or points, what to give away, moving from paper to a digital card and how to measure it.
6 minRead guideCustomer satisfaction survey: how to build one, with example questions
How to build a customer satisfaction survey people actually answer: how many questions, which ones, and examples for restaurants, auto shops and stores.
8 minRead guideHow to run a customer satisfaction survey with a QR code
How to run a customer satisfaction survey with a QR code: where to place it, what to ask and how to know which table or location each answer comes from.
6 minRead guideNPS (Net Promoter Score): what it is and how to calculate it
What NPS (Net Promoter Score) is, the formula with an example, a free calculator to get yours and how to read the result.
6 minRead guideHow to keep customers coming back: 9 strategies with examples
What customer loyalty means, 9 retention strategies with examples for local businesses, and the metrics that show whether customers are coming back.
9 minRead guideHow to create a loyalty program for your restaurant
How to create a loyalty program for your restaurant: which type to choose, how much to give away, how to run it without an app and how to measure it.
9 minRead guide